It is currently Sat Nov 25, 2017 12:51 am


Post a new topicPost a reply Page 1 of 1   [ 8 posts ]
Author Message
 Post subject: Strange problem with WinXP
PostPosted: Tue Nov 15, 2005 1:47 am 
Sr. Member
Sr. Member
User avatar

Joined: Thu Sep 08, 2005 1:57 pm
Posts: 297
I am posting this for the GF's mom.Her computor has a little problem,and thought I would run by the experts here to see if anyone has any ideas.

She has an E-machines comp bought at Cirquit City...AMD XP2800 with 512 of ram,WinXP...and the rest I am not sure of.

What is happening is when you go to shutdown the machine....Start/Turn off computor/Shutdown.It doesnt shut down.It does sorta....but the desktop is still there with all the icons,the mouse cursor still moves,but you cannot open anything,or get anything to respond.I updated her Norton and scanned....got rid of all spyware,updated windows CU's and drivers.Nothing changed.

She does alot of instant messaging,and uses Aol for her main mail client...also has Yahoo,and RR as mail clients.

She bought the extended warranty,but that only covers hardware problems.And they charge like $160 if the diagnos it and it is not a hardware problem.I did alot of digging around to see if I could find anything obviously wrong...and couldnt find anything that would fix this problem.

Anyone ever heard of such a thing,or have any other suggestions ?

_________________
[color=#0000BF][font=][size=150]~Retired~[/size][/font][/color]


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 2:13 am 
Hero Member
Hero Member

Joined: Mon Sep 05, 2005 2:22 am
Posts: 522
Location: Buffalo / Niagara Falls area, NY
If all else fails, back up her data, and re-install the OS?

_________________
Image

Image


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 2:26 am 
Sr. Member
Sr. Member
User avatar

Joined: Mon Sep 05, 2005 1:35 am
Posts: 494
agreed. fdisk format reinstall

You'll spend less time rebuilding it than trying to track down the crap that caused the problem. (the usage you describe of this machine specifies several likely problem children)

Plus, let them know that SOMETHING they installed caused this problem. After the user goes through the pain of reinstall, they'll be more careful what they click on... or at least maybe won't bother you anymore to fix it. :)

_________________
http://mhgaming.com


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 4:13 am 
Hero Member
Hero Member
User avatar

Joined: Wed Sep 07, 2005 1:59 am
Posts: 1012
Location: Florida
Hey Skraggy:

If the person has any usb devices connected to the machine, try this:
my computer
properties
hardware
device manager
universal serial bus controllers
usb root hub
properties
power management

clear the box for:

allow the computer to turn off this device to save power

then click ok.

_________________
WE, THE WILLING
LED BY THE UNCARING
HAVE DONE SO MUCH
WITH SO LITTLE
FOR SO LONG
THAT WE ARE NOW QUALIFIED
TO DO ANYTHING, WITH NOTHING.

Image


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 1:53 pm 
Newbie
Newbie

Joined: Wed Nov 09, 2005 5:47 am
Posts: 9
Also check the event viewer in computer management for specific errors. Mine used to do that when a going-bad drive wouldn't flush the transaction log.


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 2:09 pm 
Sr. Member
Sr. Member
User avatar

Joined: Thu Sep 08, 2005 1:57 pm
Posts: 297
Thanx for the replies guys.I will have her check that out spyder,and let you know what the outcome is.If thats not it,Then We are probably looking at a reformat.

Just saw your reply also BM....will have to probably go over there and check that one myself.

_________________
[color=#0000BF][font=][size=150]~Retired~[/size][/font][/color]


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 7:12 pm 
Hero Member
Hero Member
User avatar

Joined: Mon Sep 05, 2005 1:59 pm
Posts: 1486
I agree with Vick I would look at the event log and try to determine what's not responding.

I would also download. . .

Sybot S&D

and

Ad Aware

. . .make sure you download all the updates. I usually run Spybot first and let it clean and re scan until it finds no more. Then run Ad Aware and scan and reboot and scan until it finds no more.

Be cautious about the reload option since it's not your computer you don't want your GF's mom pissed at you cause you lost her Internet favorite or some file you over looked in your backup process.

_________________
Image


Top
 Profile  
 
 Post subject:
PostPosted: Tue Nov 15, 2005 7:15 pm 
Hero Member
Hero Member
User avatar

Joined: Mon Sep 05, 2005 1:59 pm
Posts: 1486
Also make sure her virus software is. . .

1. present

2. running

3. is up to date on definitions (DATS)

_________________
Image


Top
 Profile  
 
Display posts from previous:  Sort by  
Post a new topicPost a reply Page 1 of 1   [ 8 posts ]


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron


Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group
twilightBB Style by Daniel St. Jules of Gamexe.net